1. Do all of your products come in a pair/set?
No. Although majority of the products we offer come in a set of two as “couple products”, many of our seasonal products are offered as single piece products. The ones that come in a pair will have two products displayed as the main image, as well as its description indicating that the product is offered in a set of 2 pieces. You do not need to make two separate purchases for these matching items – just select the appropriate size option for you and your partner, and you’re all set for checkout. Single products will only have one product shown as its main image.
2. What if I want to purchase only one piece of a product that’s offered as a set?
Please send us a message via Contact US page and we will assist you further with your needs.
3. How do I choose my size?
Our men’s unisex tops usually run true to size, but our women’s tops run smaller than regular adult sizes. You can always refer to our sizing tips and the reviews that our previous customers have left as a guide, but the best way is for you to refer to our size chart and compare the measurements to one of the tops you wear.
4. How long will it take to process my order?
Our goal is to provide speedy and accurate services to our customers. We normally have 1-2 business day processing time for regular orders and 1 business day for all express orders. However our processing time may be delayed by various factors such as invalid shipping address, order quantity errors, inventory shortage, or holiday season.
5. It has been a while since I placed my order. Why is my order status still pending?
Your order may be on hold for several reasons including but not limited to: invalid shipping address, incomplete payment transaction, and/or order quantity verification. If in any case your order is on hold, we will notify you via email, phone, and/or text for order clarification.
6. Can I cancel or make adjustments to my order?
The first thing you should do is check your order status. You may be able to make changes to your order if your order status is “processing” or “pending”. In such case, you must submit a written request to change your order via email. No verbal change of order will be accepted. However, if your order has already been shipped out, we will not be able to make any adjustments to your order. In this case, please wait until you receive your item, and then proceed with return/exchange process.
1. What type of payments do you accept?
We accept VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS, and PayPal.
2. I cancelled my order, but money was withdrawn from my account. What should I do?
Your credit card was authorized at the time you placed your order so it may appear as a pending transaction. But since your credit card was never charged due to immediate order cancellation, your funds will not be withdrawn permanently. It will take about 2-5 business days for your financial institution to remove the pending charges.
3. How long does it usually take for me to get my refund?
After you receive an email from us confirming the issuance of your refund, it will generally take 7-14 days for your funds to be credited back to your account. However it may take up to 1-2 billing cycles for your charges to reflect on your account depending on your financial institution.
1. How long does it take to deliver all US shipments?
It usually takes 2-5 business days to deliver to most locations in the US. Business days mean Monday thru Friday, excluding all US Holiday. But please keep in mind that standard shipping does not guarantee an exact delivery date and time, especially during the holiday season. If you place a last minute order that you absolutely need to receive by a certain date, we highly recommend that you choose 2-Day Express Shipping option which will guarantee delivery in 1-2 business days (this excludes weekends and holidays).
2. What is your policy on the Express Shipping Service option?
Our Express Shipping Service guarantees delivery in 1-2 business days, and this service requires a signature of the recipient at the time of delivery. All Express Shipping orders submitted before 11am PST will be processed the same business day. Express Shipping orders received after the cut off time will be processed and shipped out the next business day. Express shipping service is not available for PO Box and military addresses.
3. What is the cut off time for Express Shipping orders?
All Express Shipping orders submitted before 11am PST will be processed the same business day. Express Shipping orders received after the cut off time will be processed and shipped out the next business day.
4. Do you ship to Hawaii, Alaska, Puerto Rico, Guam, and Virgin Islands?
Yes! Transit days may be little bit longer than regular US standard shipping, but we gladly accept orders from HI, AK, PR, Guam, and Virgin Islands.
5. Do you ship to countries outside of the US? How long does it take to deliver?
Yes, we ship globally to most countries outside of the US. However we cannot advise you of the transit times for international shipments due to customs and other factors. Each country has its own transit days and customs processing time, so we cannot guarantee delivery dates for these shipments.
6. Do you ship to military base addresses such as APO/FPO/DPO?
Yes! We gladly accept orders shipping to all military base addresses.
7. Where do I get information about your shipping rates?
You will be able to view your shipping rates at the checkout page after you add all items to the shopping cart.
1. How can I track my order?
You will be provided with a tracking number once your order ships. You can view your tracking number via your shipment confirmation email and/or your order records page on our website. You will be able to check the status of your shipment using the tracking number you received by visiting USPS or FedEx Online Tracking page.
2. I cannot track my order with the tracking number provided.
In most cases, shipment status will not be updated on FedEx or USPS tracking pages until its first scan. Please wait a day or two for the online tracking systems to update your shipment status.
3. The tracking record shows that my order was delivered, but I never received it. What should I do?
Depending on the location of the delivery destination, your package may be dropped off at different location. If the delivery location is a residential location, please check around your porch and patio area as well as your mail box. If it’s an apartment complex, please contact your leasing office to see if they have your package. Make sure to check with your neighbors and someone in your household to see if they received the shipment on your behalf. You should also check with your local post office to see if they can provide you with any info. Once you are certain that no one else is in possession of your product, please let us know and we’ll try to come up with a resolution for you. All domestic lost packages must be reported within 30 days of the original purchase date.
4. Can I return or exchange a custom order?
No, we do not accept returns or exchanges for custom orders unless there’s a manufacture defect. Please make sure all of the option you choose and the info you provide are accurate prior to purchasing our products.